Terms and Conditions for Our Cleaning Services

Understanding our policies helps ensure a smooth experience with Dor to Door Cleaning Services LLC.

Cancellation Policy

We understand that circumstances may arise requiring you to cancel your appointment. If you need to do so, please notify us at least 24 hours in advance, and we will be happy to assist you in rescheduling without any fees. Cancellations made within 24 hours of the scheduled appointment will incur a nominal fee of 25% of the quoted job. You may reach us through the client portal, via phone, text, or email—whichever method is most convenient for you. We sincerely appreciate your cooperation in contacting us within the 24-hour window, as it helps us maintain an efficient schedule for both you and our team. However, we understand that emergencies can occur. Please reach out to us as soon as possible, and we will do our utmost to accommodate your needs.

FAQs

Frequently Asked Questions about Our Policies

Find answers to common questions regarding our terms and cancellation policies in the local area.

Question

What is the cancellation policy for scheduled cleaning appointments?

Cancellations made within 24 hours of the appointment are eligible for rescheduling without penalty. Any cancellations less than 24 hours will incur a fee of 25% of the quoted job.

Question

Are there any fees for rescheduling or canceling?

Rescheduling is free if done at least 24 hours in advance; cancellations within 24 hours may incur a fee as outlined in our policy.

Question

How do I understand my responsibilities under the terms and conditions?

Our terms clearly specify client responsibilities, including providing access to premises and adhering to scheduled times.

Question

Can I request changes to my service agreement?

Yes, modifications can be discussed with our team to best suit your needs within our policy framework.

Question

Where can I find more details about your service policies?

Detailed policies are available on this page for your review before scheduling services in the community.